Legal
Privacy Policy
How Locke & Smythe collects, uses, and protects your information.
Last Updated
September 2026
This Privacy Policy explains how Locke & Smythe Limited ("we", "us", or "our") collects, uses, and safeguards your personal information when you use our website or engage our locksmith services.
Information We Collect
We collect information you provide directly when you submit a service request form, including:
- Your name and contact phone number
- The service type you need (emergency lockout, auto, residential, or commercial)
- Your location or neighborhood
- Any additional details you provide about your situation
We also collect basic technical data automatically, such as your IP address and the pages you visit, to improve our service and security.
How We Use Your Information
We use the information you provide to:
- Respond to your service request and dispatch a technician
- Contact you about your request or to provide a quote
- Improve our services and customer experience
- Comply with legal and regulatory obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Data Storage & Security
We store your information securely and limit access to authorized personnel only. Service request data is retained for the purpose of fulfilling the request and for record-keeping. We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
Cookies & Analytics
Our website may use cookies and analytics tools to understand how visitors use the site. This helps us improve performance and user experience. You can disable cookies in your browser settings without affecting your ability to submit a service request.
Your Rights
You have the right to request access to, correction of, or deletion of your personal information we hold. To exercise these rights, contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us: